Welcome to Residency by Dillons

At Residency by Dillons, we’re delighted to welcome you into our community a place where you belong, feel valued, and are supported to live your best life.

Our vision, a home with engaging care, guides everything we do. Together with you, your family, and your loved ones, we create a warm and supportive environment where care is personal, meaningful, and built on trust.

As an Approved Provider of residential care, we are here to support your health, wellbeing, social connections, and safety with kindness and respect. Our team works in partnership with you to deliver compassionate care, assist with daily living, and provide the clinical and personal support you need always with integrity, teamwork, and a commitment to excellence.

“I truly cherish my time at Dillon’s Fremantle; it feels just like home to me. The surroundings are beautiful, and what stands out most is the staff’s
genuine care and attention. They are always there to support us, helping us to maintain our independence while making sure we feel loved and valued.”

– Gail Davis

Life at Residency by Dillons

When living in the residential care facility, we support and encourage you to live the life you want to with consideration to living communally with others. We encourage you to bring some of your own belongings into the facility and we welcome your family and other visitors. You have the right to make decisions about your care and support and we will always consult with you about your choices.

Accommodation
Your room will be fitted with essential furniture, such as appropriate bed and bedding, bedside table, wardrobe/drawers, armchairs and toiletries. We encourage you to personalise your room with small items like photos or keepsakes. You may wish to bring some small pieces of furniture such as a favourite chair. It is, however, important to keep your room free of clutter that may cause safety hazards both to you and our workers. Please discuss any items you wish to bring with you with our team. Any electrical items will need to be checked and tagged by us prior to use.

Housekeeping services
We provide housekeeping services including cleaning and laundry services. We ask that you label all clothing, and we can provide this service if required. Dry cleaning services are at your cost. Ironing of selected items can be arranged. Labelling is an additional cost
Essentials
We can supply your basic toiletries such as towels, soap, shampoo/conditioner, razors, toothpaste, and toothbrushes.

Keeping medications safe
If you self-medicate, we require medications to always be locked in the drawer in your room to prevent potential access and harm to others.

Leisure interests and activities
We offer a diverse and engaging program of leisure activities, promoted throughout the Residency, designed to support your’ interests, wellbeing, and enjoyment. Our program is developed with your input and focuses on promoting social connection, physical activity, creativity, and overall quality of life. You can participate in group activities, individual interests, outings, and opportunities to engage with the broader community. We support each resident’s preferences and abilities, ensuring opportunities for participation are appropriate, inclusive, and personally meaningful.

Meals
We offer Healthy, well-balanced meals with a variety of foods. Mealtimes are encouraged as a time to socialise with others if you wish. You may also request to eat in your room if preferred. Special dietary requirements to meet medical, cultural or religious beliefs are accommodated. Our team are happy discuss your needs and preferences with you.

We cater for breakfast, morning tea, lunch, afternoon tea, dinner and supper. Residents are invited to be part of the menu development program, and surveys are conducted throughout the year to receive feedback on the meals and dining experience. We also engage in the services of a dietician for residents and the establishment of the menu.

Safety
You have access to a call bell in your room, bathroom and in communal areas. Staff receive training in the importance of responding promptly to call bells and we monitor our performance in this area through ongoing call bell audits.
Evacuation drills are held twice per year and there are emergency maps around the facility. We engage with you to participate in the drills to support your safety.

Telephones and internet
You can install a telephone in your room at a cost to you, or use your mobile phone. There is wi-fi in the facility.

Transport
We do not provide transport other than outings for the activities program. We support you to access transport from family and friends if possible or use the taxi service. We recommend that you maintain ambulance cover.

Visiting pets
We welcome visiting pets under the control of their owner and restrained via leash or cage at all times. The owner is responsible for cleaning up after pets and for not bringing them into the dining room or kitchen areas.

Voting
We support you to vote during elections once you have changed your address with the electoral commission.

“I love living here because the lifestyle team genuinely understands the importance of keeping me connected to my Aboriginal community while
also supporting my independence. The manager’s caring nature really shines through in all the staff, creating a warm and welcoming environment.
I also appreciate my outings to Point Walter, as it has a deep connection to indigenous women and the special moments I share with Claire when she takes me to get my hair done.”

–  Carlene Smith

Moving into Residency by Dillons

What are the steps?

Making the transition as easy as possible

Our team are on hand to support to each new resident and their family as they begin their next chapter at Residency by Dillons.

1/ Submit your ACAT/My Support Plan for review by the Clinical Team. Refer to My Aged Care Govt Website for a comprehensive guide in preparing for admission into aged care. www.myagedcare.gov.au

2/ Confirmation of Support Plan. Your care needs will be assessed by our Clinical team.

3/ Meet the team. A staff member will show you around our home to give you a feel for the space.

4/ Organise finance. Our Executive Director of Admissions and Accounts Manager will work with you to go through the different fee payment options to find what’s best for you, you may wish to seek independent financial advice.

5/ Confirm your place. Residency by Dillons with an agreed admission date.

6/ Making the move. Our residents can furnish their room with items that make it their own* (furnishings to be approved by the RCM to comply with WH&S)

7/ The settle-in period. We encourage loved ones to visit often in the first few weeks.

Fees & Charges

Residential aged care in Australia is subsidised by the Australian Government. Depending on your individual circumstances, you may be asked to contribute to the cost of your care and accommodation. The fees you may be required to pay are outlined below.

Not all residents pay the same fees. The amount you contribute is based on an assessment of your income and assets and will be confirmed in writing before or at the time you enter care.

Basic Daily Fee

All residents receiving residential aged care, including both permanent and short-term (respite) care, are required to pay the Basic Daily Fee. The Basic Daily Fee is set by the Australian Government and is calculated as a percentage of the single basic Age Pension. The rate is reviewed and adjusted by the government twice each year in line with pension changes.

Hotelling Contribution

The Hotelling Contribution is a daily fee that contributes to the cost of accommodation-related and hospitality services within the home, including meals, cleaning, laundry, and the upkeep of shared and private spaces.

Whether you are required to pay this contribution, and the amount payable, is determined through a means assessment conducted by Services Australia. Your assessed contribution will be outlined in your official fee advice letter and may change if your financial circumstances change.

The Australian Government may subsidise part or all of this contribution, depending on your assessment outcome

Non-Clinical Care Contribution

The Non-Clinical Care Contribution is a daily fee that supports the cost of personal and supportive care services that are not medical or clinical in nature. As with the Hotelling Contribution, the amount payable is determined following a means assessment by Services Australia and detailed in your fee advice letter. Government subsidies may apply depending on your financial circumstances.

Accommodation Costs

Residents entering permanent residential aged care may be required to pay an accommodation payment or contribution, depending on the outcome of their means assessment. Accommodation costs do not apply to short-term (respite) care.

If you are assessed as needing to contribute to your accommodation costs, you may choose to pay via one or a combination of the following options:

• Refundable Accommodation Deposit (RAD) – a lump sum that is refunded when you leave care (less any applicable deductions)

• Daily Accommodation Payment (DAP) – a non-refundable daily payment

• Refundable Accommodation Contribution (RAC)

• Daily Accommodation Contribution (DAC)

Your chosen payment method will be documented in your accommodation agreement.

Retention on RAD/RAC (from 1 November 2025)

For residents entering residential aged care for the first time on or after 1 November 2025, a retention amount of 2% per year (capped at a total of 10%) may be deducted from any RAD or RAC paid. This retention applies for a maximum period of five years.

Transitioning Residents

If you have previously received a Home Care Package or are transferring between aged care services on or after 1 November 2025, different fee arrangements may apply.

We will review your individual circumstances and confirm which rules apply to you. You may also seek advice directly from Services Australia.

Payment

Residents can choose to pay for their accommodation in one of three ways:

1/  As a lump sum refundable deposit, similar to an accommodation bond, this is called a Residential Accommodation Deposit (RAD)
2/ a periodic payment, called a Daily Accommodation Payment (DAP)
3/ or a combination of both.

A new resident has up to 28 days to choose whether to pay the agreed accommodation price by a refundable deposit, RAD; or daily payment, DAP; or a combination of both. DAPs can be paid by the Resident or drawn down from the RAD that the Resident has to pay to the provider.

This may occur if the Resident has elected to pay a combination of a RAD and DAP. The DAP is paid – unless and until – a RAD is paid.

In cases where no lump sum payment is received, or when the combination option is selected, The Residency by Dillons will require the Resident to complete the guarantee and indemnity provisions in the agreement.

“Staff here are very friendly and it feels like a home. I really enjoy the different activities they offer, and there is a good variety of food.”

– Susan Davis